Privacy Policy

Effective as of 07.11.2023

Centro de Odontologia Integrada Simone Carrara takes your privacy and the use of your personal data very seriously and respectfully.

In this Privacy Notice, you will receive information about our practices regarding the processing of personal data, including what data is collected, for what purposes it is used, with which third parties we may share it, what we do to ensure the security and protection of this information, and how you can manage the use of your data or exercise your rights as the data subject.

If you wish to exercise your rights as the data subject or contact our Data Protection Officer, please send an email to [email protected].

1. Collection of personal data
2. Purposes of use
3. Principles for the processing of personal data
4. Legal bases for the processing of personal data
5. Sharing of personal data with third parties
6. International transfer of personal data
7. Exercise of rights by data subjects
8. Security of your personal data
9. Retention and deletion of personal data
10. Data of minors
11. Data Protection Officer
12. Privacy Policy Updates

1. Collection of personal data

For the purposes of this Privacy Notice, “personal data” is considered any information that can directly or indirectly identify a natural person. When you consult with one of our specialists, register, or fill out forms on our website, you provide us with personal data, such as full name, address, email, phone number, data from your identification documents, among others.

We can obtain different types of personal data depending on your relationship with us. Below, we detail the main personal data collected, processing purposes, and commercial partners with whom personal data may be shared.

Personal data we may collect:

  • Full name;
  • ID, CPF, RNE, or other identification documents, and their issuance dates;
  • Nationality and Place of Birth;
  • Marital status;
  • Children or dependents;
  • Email address;
  • Residential address;
  • Phone numbers;
  • Date of birth;
  • Gender;
  • Signature;
  • Profession;
  • Images and Videos;
  • Banking and banking transaction data;
  • IP address, connection date and time, and browsing data on our website;
  • Health data, such as symptoms, tests and diagnoses, drug allergies, medical history, and health insurance data.

2. Purposes of use

  • Dental care for patients, diagnostics, request for tests, outpatient and surgical procedures;
  • Identity validation to ensure the correct treatment application, prevent fraud, unauthorized transactions, and ensure the integrity and security of our transactions;
  • Evaluation, maintenance, and improvement of the security of our website, especially to prevent potential information security threats;
  • Implementation of risk control and mitigation processes, accounting audit, billing, negotiation, and collection, receipt and investigation of complaints.
  • Compliance with regulatory duty or legal obligation, for defense in legal or administrative proceedings by decision of a judicial or administrative authority.
  • Registration and management processes on our websites and applications;
  • Satisfaction surveys, service development, and improvement;
  • Customer support and support for customers, suppliers, and service providers;
  • Application for professional opportunities;
  • Promotion of services offered by the Clinic;
  • Satisfaction surveys regarding our products and services, evaluation and improvement of our services, especially for customer retention;
  • Generation of administration and accounting reports for Clinic management;
  • Sharing data with business partners to request and obtain the results of laboratory or imaging tests, request the creation of dental prostheses, request outsourced anesthesia services, payment or reimbursement of consultation through health insurance, among other services that make up patient care and treatment.

General Information:

  • We process sensitive data related to your health, considering that our activities are directly related to the guardianship of patients’ health, by accredited and highly qualified professionals.
  • We use cookies to improve the visitor experience on our site, to understand browsing preferences, and to better direct services.
  • We do not share your personal data with third parties without the proper transparency and alignment of expectations regarding the need and purpose of processing personal data.
  • If you have any questions or need additional information, you can contact our Data Protection Officer, as instructed in this Privacy Notice.

3. Principles for the processing of personal data

Centro de Odontologia Integrada Simone Carrara bases its personal data processing practices on the principles established in the General Data Protection Law (Law No. 13,709/2018):

Purpose: We only use personal data for authorized or legally required purposes, specific and duly informed to the data subject through our privacy notices, contracts, and other documents used to formalize our relationship.

Adequacy: The personal data used in each of our activities are only those suitable for the purpose of providing our services, i.e., personal data that effectively contribute to achieving the intended result in the business process, according to the data subject’s expectations.

Need: The scope of personal data used in our activities is limited to what is truly necessary to achieve the purpose of providing services. We periodically assess whether the scope of treated data is appropriate and necessary, applying personal data scope review processes to our business processes.

Free Access: We guarantee data subjects who relate to us easy and free access to their processed personal data, as well as information about our personal data protection practices.

Data Quality: We value the accuracy of the personal data we use, periodically reviewing our internal processes and providing data subjects with the opportunity to correct, update, or supplement personal data.

Transparency: We inform through our privacy notices, contracts, terms, and other documents that formalize our relationship, the practices of collecting, using, and disposing of personal data.

Security: We adopt information security standards to protect personal data, always seeking to ensure the integrity, availability, and confidentiality of this information.

Prevention: We periodically analyze our activities to improve our practices involving the processing of personal data and detect possible risks and needs, treating our business processes preventively and mitigating risks.

Non-Discrimination: We do not process personal data in a way that discriminates against data subjects or engages in activities that may be seen as abusive or intrusive in relation to their privacy.

Accountability and Accountability: We maintain governance processes regarding the protection of personal data, with the aim of ensuring compliance with laws and providing timely accountability to data subjects and authorities, if necessary.

4. Legal bases used for the processing of personal data

Centro de Odontologia Integrada Simone Carrara only processes personal data in accordance with the hypotheses provided for in Brazilian legislation, and when required by law, we use your personal data with your prior consent.

Depending on the activity performed, we process personal data according to the following hypotheses:

  • For the protection of the health of the data subject;
  • For compliance with a legal or regulatory obligation that determines the processing of personal data;
  • When necessary for the negotiation or execution of a contract established between the data subjects and Centro de Odontologia Integrada Simone Carrara;
  • For the regular exercise of rights, including in judicial, administrative, or arbitration proceedings;
  • For the prevention of fraud and the guarantee of the data subject’s security;
  • To meet a legitimate interest of the Clinic when offering our services to the public or for the loyalty and retention of our customers, always with due transparency and respecting the rights and expectations of the data subject.

5. Sharing of personal data with third parties

When necessary for the provision of our services, we may share personal data with business partners, but we will always do so with due transparency and in line with the expectations of the data subjects who relate to us.

6. International transfer of personal data

According to the provisions of national legislation, the international transfer of personal data may occur to business partners or international organizations based in countries that provide a level of protection for personal data that is adequate to that provided for in the Law, or ensure the same level of protection contractually.

Centro de Odontologia Integrada Simone Carrara transfers personal data to foreign companies, which store or host data at the request and under the control of the Clinic, with the specific purpose of fulfilling the execution of a contract or conducting preliminary procedures related to the contract, of which the data subject is a part.

7. Exercise of rights by data subjects

Centro de Odontologia Integrada Simone Carrara guarantees data subjects the exercise of their rights through access to our Data Protection Officer, available through the email [email protected].

Data subjects may exercise, free of charge, the following rights:

Confirmation of the processing of their personal data: Data subjects may request confirmation regarding the processing of their personal data by the Clinic;

Access to personal data: Data subjects may request access to the scope of personal data processed by the Clinic, as well as information about the processing and sharing of personal data with business partners;

Portability of personal data: Data subjects may request a report of personal data processed by the Clinic, for sharing with other companies.

Correction, updating, or supplementation of personal data: Data subjects may request the correction, updating, or supplementation of their personal data.

Review of automated decisions: Data subjects may request a review of decisions that have been made about them in an automated way, i.e., through the use of artificial intelligence and, therefore, without human intervention.

Opposition to the processing of personal data: Data subjects may request clarification and/or object to the processing of their personal data when they believe that such processing is irregular.

Blocking of the processing of personal data: Data subjects may request the temporary blocking of the processing of their data while correction or opposition requests are processed.

Deletion or Anonymization of personal data: Data subjects may request the deletion of their personal data and/or the anonymization of these when personal data has been obtained based on their consent or when they believe that this data is not necessary for the maintenance of the relationship they have with the Clinic.

Centro de Odontologia Integrada Simone Carrara also processes requests on behalf of third parties, enabling the exercise of rights by responsible parties, guardians, curators, and other legal representatives. In these cases, we require the presentation of documents proving legal authorization for this specific purpose, which must be provided through contact with the Data Protection Officer.

We want to hear what you have to say, and therefore, your suggestions or complaints are welcome. Contact our Data Protection Officer and contribute to the constant improvement of our service.

8. Security of your personal data

We apply appropriate information security measures to protect your personal data. For us, the security of your data is a priority, and we always make our best efforts to improve our information security policies, processes, and controls.

9. Retention and Deletion of Personal Data

The retention period of your personal data with us corresponds to the time necessary to achieve the purpose for which we committed to you, according to the description in our privacy notice, contracts, and other documents that formalize our relationship.

In addition, we may retain your personal data stored for the time necessary to fulfill legal or regulatory obligations, according to the nature of the contract entered into or interactions with data subjects.

10. Data of Minors

Occasionally, data of minors may be processed for dental care. In this case, the Clinic processes the necessary personal data to provide care, at the request and under the supervision of their legal guardian.

11. Data Protection Officer

Centro de Odontologia Integrada Simone Carrara has appointed a Data Protection Officer, responsible for guiding the conduct of our activities in compliance with the law, as well as receiving complaints and communications from data subjects and authorities, and providing them with explanations.

You can contact the Data Protection Officer through the email address [email protected].

12. Privacy Policy Updates

This Privacy Notice may be updated according to changes in our personal data processing activities. Whenever there is an update, we will publish a highlighted notice on our websites so that you are aware of the update date and the main changes before they become effective.

All information in this Privacy Notice is the property and responsibility of CLÍNICA ODONTOLÓGICA SIMONE VIEIRA CARRARA LTDA., a private legal entity registered with CNPJ: 01.481.024/0001-72, headquartered at SGAS 610, Conj. F, Bloco 1, Sala S-11, CEP: 70200-700, Brasília/DF, and contact information (61) 3245-1016 and (61) 99646-6160.